Please contact us immediately if you’ve received a damaged, defective, or incorrect item by emailing us at: and providing us the following information:
  • your full name
  • your ROCC order number
  • the item(s) you believe are incorrect, damaged, or defective from your order

Inquiries received after 7 days from delivery will not be accepted.

Damaged or Defective Warranty

We will replace your order at our cost if it arrives in a defective or damaged condition.  When we package and send each order, our team performs a quality control inspection of each item, but we are human and sometimes we make mistakes. 

Quality issues: If you feel you have received an item that would not meet our quality control standards, please email us the following information within 7 days of delivery: 

Please make the subject of the email REPLACEMENT REQUEST

  • pictures of your item
  • an explanation of what you feel is wrong
  • your ROCC order number
  • your full name.

If your order was damaged during shipping, please follow the same format and send us an email with the following information:

Please make the subject of the email DAMAGED: REPLACEMENT REQUEST

  • pictures that show the damage
  • your full name
  • your ROCC order number

We will review each replacement request and respond within 72 hours. We reserve the right to approve or reject requests based on our internal quality control standards. 

If we approve your replacement request, we will place a duplicate order on your behalf and you will receive a new email with a confirmation number and new ROCC order number.  Once your replacement ships (in 5-7 business days), you will receive an email with tracking information for that order.

All requests must be received within 7 days of delivery.  Requests received afterward will not be eligible for coverage under this warranty.  Return and exchange policies are subject to change.